Erin Collins

Global Head of ITSM Practice

Erin began her ITSM journey 23 years ago in Norfolk, Virginia, with a large telecom followed by an even bigger bank. Now a Sr. Valiantys Consultant and the Global Head of our ITSM Practice based in London, UK, she is keenly aware of the pain of having – and not having – established ITSM processes and practices. She holds an ITIL v3 Expert certification from Axelos, is a Six Sigma Greenbelt, and a US patent has been filed for her software retirement algorithm.